Customer Complaints


Equally important to us is knowing where we may have let you down. Our process of addressing complaints is an integral part of our customer relations philosophy, and we will always strive to promptly respond to your needs. Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality, and the search for improvement in all of our processes. Should you feel you have cause to complain, please complete our online form by clicking here; we endeavour to resolve all complaints within ten working days and can assure you each and every one is given the necessary attention it deserves. 

Please note

For Certification complaints and appeals, we have a dedicated process documented here.

For wood and forestry complaints, we provide you with a wood and forestry dedicated process (and a specific complaints form). This details our procedure for handling complaints and their follow-up.