Complaints Management

The treatment of complaints deserves our special attention. We have therefore facilitated the submission of any customer complaints so that we can respond to them as quickly as possible.

Since we put such value on customer satisfaction and the prompt resolution of any complaints they may have, we are also able to use this process as an excellent tool in improving our services.

How to File a Complaint

If, for any reason, you are not satisfied with Bureau Veritas services, then we invite you to submit your complaint via our online form, which will be reviewed by the appropriate team, technical expert or consultant. 

This will allow us to quickly address the issue within our company or in the organization that was certified by us. 

Click here to Submit your Complaint
 

How to File a CERTIFICATION Complaint

If, for any reason, you are not satisfied with Bureau Veritas Certification service or with a service by a company certified by Bureau Veritas Certification, then we invite you to please submit your complaint directly to us. Please use the form below: 

Click here to Submit your Certification Complaint

This will allow us to quickly address the issue within our company or in the organization that was certified by us. The form will be submitted directly to the Bureau Veritas Certification Technical Department for review. 

More Information on Complaint Management

The process of addressing complaints is an integral part of our company’s client relations philosophy of satisfying our customers and promptly responding to their needs.

Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality and the search for improvement in all of our processes.

You will find more information in the customer complaint procedure which also includes information on Bureau Veritas Certification Appeal Process.

This details our procedure for handling complaints and their follow-up.   

For wood and forestry complaints, there is a specific complaints form.