The process of addressing complaints is an integral part of our company’s client relations philosophy of satisfying our customers and promptly responding to their needs.
Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality and the search for improvement in all of our processes.
The treatment of complaints deserves our special attention. We have therefore facilitated the submission of any customer complaints so that we can respond to them as quickly as possible.
Since we put such value on customer satisfaction and the prompt resolution of any complaints they may have, we are also able to use this process as an excellent tool in improving our services.
If, for any reason, you are not satisfied with Bureau Veritas Certification service or with a service by a company certified by Bureau Veritas Certification, then we invite you to please submit your complaint directly to us.
This will allow us to quickly address the issue within our company or in the organization that was certified by us.
You can file a complaint via an online form, which will be submitted directly to Bureau Veritas Certification Technical Department.
You will find more information in the customer complaint procedure which also includes information on Bureau Veritas Certification Appeal Process.
For wood and forestry complaints, we provide you with a wood and forestry dedicated process.
This details our procedure for handling complaints and their follow-up.