Complaints & Appeals Management

The treatment of complaints and appeals deserves our special attention. We have therefore facilitated the submission of any customer complaints or appeals so that we can respond to them as quickly as possible.

Since we put such value on customer satisfaction and the prompt resolution of any complaints or appeals they may have, we are also able to use this process as an excellent tool in improving our services.

How to File a Complaint or Appeal

If, for any reason, you are not satisfied with Bureau Veritas services, then we invite you to submit your complaint or appeal via our online form, which will be reviewed by the appropriate team, technical expert or consultant. 

This will allow us to quickly address the issue within our company or in the organisation that was certified by us. 

Click here to Submit your Complaint or Appeal

Please see our complaints and appeals process document here

How to File a REGISTERED BUILDING CONTROL APPROVER Complaint

If, for any reason, you are not satisfied with Bureau Veritas Registered Building Control Approver services, or have reason for concern regarding one or our team then we invite you to please submit your complaint directly to us. Please use the form below:

Click here to Submit your Building Control Approver Complaint

This will allow us to quickly address the issue within our company or the Building Safety Regulator under whom we are registered. The form will be submitted directly to Bureau Veritas Building Control UK Ltd and your compliant will be monitored within the Bureau Veritas UK complaints handling process.

Please see our Registered Building Control Approver services complaints and appeals process document here

How to File a CERTIFICATION Complaint

If, for any reason, you are not satisfied with Bureau Veritas Certification service or with a service by a company certified by Bureau Veritas Certification, then we invite you to please submit your complaint directly to us. Please use the form below: 

Click here to Submit your Certification Complaint

This will allow us to quickly address the issue within our company or in the organization that was certified by us. The form will be submitted directly to the Bureau Veritas Certification Technical Department for review.

More Information on Complaint and Appeals Management

The process of addressing complaints and appeals is an integral part of our company’s client relations philosophy of satisfying our customers and promptly responding to their needs.

Our mission is not only aimed at satisfying our customers but is also focused on providing added-value, ongoing quality and the search for improvement in all of our processes.

For certification complaints, you will find more information in the customer feedback page which also includes information on Bureau Veritas Certification Appeal Process.

This details our procedure for handling complaints and appeals and their follow-up.   

For wood and forestry complaints, there is a specific customer complaint procedure and a general complaints form which will direct your query to the wood and forestry central team.