Utility Audits for Health & Safety, Fire Safety, & Food Safety Compliance: Stansted Airport

Learn more about Food and H&S Management at Bureau Veritas.

SectorAviation & Aerospace

ServiceUtility Audits

DurationOngoing (Multi-Year Programme)

Stansted Airport

Is an international airport serving London, the capital of England and the United Kingdom. It is located near Stansted Mountfitchet, Uttlesford, Essex, northeast of Central London. As London's third-busiest airport, Stansted serves over 180 destinations across Europe, Asia and North Africa.

From 89% retailer failure rate in Year 1 to

22%

failure rate in Year 2
0% Gold-Rated Sites in Year 1 to

26%

Gold-Rated Sites in Year 2
As of June 2026

94%

of retailers achieved a 'Very Good' Food Standards Agency Rating

CLIENT CHALLENGE

Stansted Airport, one of the busiest airports in the UK, identified an opportunity to enhance compliance standards across its retail outlets and partner facilities. As a forward-thinking organisation committed to excellence, Stansted proactively sought a robust solution to drive improvements in health, safety, and fire standards compliance among its partners.

Initial assessments revealed that there was significant room for optimisation and improvement, with a large proportion of partners not meeting the airport's stringent standards in the first year of the programme.

Recognising this as an opportunity for growth rather than a setback, Stansted Airport aimed to implement a strategy that would not only improve compliance rates but also foster a culture of continuous improvement and safety awareness among all partners.

The airport required a solution that could swiftly identify areas for enhancement, address potential issues, and align all partners with both legal requirements and MAG's (Manchester Airports Group) high internal standards. This proactive approach demonstrated Stansted's dedication to maintaining its reputation for operational excellence and its commitment to providing a safe, efficient environment for passengers, staff, and stakeholders.

OUR SOLUTION

ACCESS THE FULL CASE STUDY INCLUDING DETAILS ABOUT OUR SOLUTION

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BENEFITS

Improved Compliance Rates

The programme achieved a dramatic reduction in non-compliance, from 89% in Year 1 to 22% two years later. This improvement reflects the effectiveness of the audits, and the training provided to partners. As of June 2026, zero retailers below 'Good' Food Standards Agency Rating and an impressive 94% have achieved 'Very Good'.

Enhanced Safety Standards

The audits ensured that partners met stringent safety standards, reducing risks to passengers, staff, and airport operations. This included improvements in fire safety, health and safety protocols, and food safety where applicable.

Gold-Rated Compliance Scores

The percentage of partners achieving Gold-rated compliance scores increased from 0% in Year 1 to 26% two years later, demonstrating significant progress towards excellence in compliance.

Data-Driven Insights

The use of MAIA provided real-time analytics and insights, enabling Stansted Airport to track compliance trends, identify areas for improvement, and make data-driven decisions.

Strengthened Partner Relationships

The programme fostered stronger relationships between Stansted Airport and its partners by providing training, resources, and support to improve compliance. This collaborative approach enhanced trust and cooperation.

Andy

Long

Retail Project & Compliance Manager

London Stansted Airport

The utility audits programme has been transformational for Stansted Airport. It has not only improved compliance but also strengthened our relationships with partners, ensuring a safer and more efficient operating environment.

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